{"id":4048,"date":"2026-10-01T10:05:29","date_gmt":"2026-10-01T08:05:29","guid":{"rendered":"https:\/\/www.xevos.eu\/?page_id=4048"},"modified":"2026-10-29T10:50:06","modified_gmt":"2026-10-29T09:50:06","slug":"stable-and-secure-it-for-the-deichmann-store-network","status":"publish","type":"page","link":"https:\/\/www.xevos.eu\/en\/stable-and-secure-it-for-the-deichmann-store-network\/","title":{"rendered":"Stable and secure IT for the Deichmann store network"},"content":{"rendered":"
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Case study \u00b7 Retail<\/p>\r\n\r\n

Stable and secure IT for the Deichmann store network<\/h1>\r\n

How we ensured round-the-clock support and customer data protection.<\/strong> Retail has one unwritten rule: if the checkouts are down, nothing gets sold. And for an international footwear chain with dozens of stores and a busy e-commerce site, a single hour of downtime can mean lost revenue, frustrated customers, and, in the worst case, a breach of payment data. Those were exactly the risks Deichmann faced when it came to us.<\/p>\r\n\r\n<\/div>\r\n

I want stable IT for my stores<\/a><\/div>\r\n<\/div>\r\n
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24\/7<\/p>\r\n

helpdesk for headquarters and stores<\/p>\r\n\r\n<\/div>\r\n

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1<\/p>\r\n

supplier and one point of contact<\/p>\r\n\r\n<\/div>\r\n

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4<\/p>\r\n

critical processes with dedicated SLAs<\/p>\r\n\r\n<\/div>\r\n

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3<\/p>\r\n

phases from stabilization to optimization<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”xvs-section xvs-section–cs xvs-cs-klient”][vc_row][vc_column][vc_column_text css=””]\r\n

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About the client<\/p>\r\n\r\n

A client with no room for error<\/h2>\r\n

Deichmann is one of the largest footwear retailers in Europe. In the Czech Republic, it operates dozens of brick-and-mortar stores and an e-commerce site that serves hundreds of thousands of customers every year.<\/p>\r\n

Running a network like this places specific demands on IT. The point-of-sale systems, payment gateway, e-commerce site, and back office must all run reliably, virtually around the clock, because every store is also a place where revenue is made or lost in real time.<\/p>\r\n\r\n<\/div>\r\n

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Client profile<\/p>\r\n\r\n

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Industry<\/p>\r\n

Retail, footwear<\/p>\r\n\r\n<\/div>\r\n

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Presence<\/p>\r\n

International chain, dozens of stores in the Czech Republic<\/p>\r\n\r\n<\/div>\r\n

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What it does<\/p>\r\n

Brick-and-mortar stores and an e-commerce site serving hundreds of thousands of customers a year<\/p>\r\n\r\n<\/div>\r\n

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Partnership with XEVOS<\/p>\r\n

24\/7 helpdesk, IT management, and cybersecurity<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”xvs-section xvs-section–cs xvs-cs-vyzva”][vc_row][vc_column][vc_column_text css=””]\r\n

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Challenge<\/p>\r\n\r\n

One supplier, zero tolerance for downtime<\/h2>\r\n

When Deichmann approached XEVOS, it was dealing with several interconnected needs at once:<\/p>\r\n\r\n<\/div>\r\n

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One point of contact<\/p>\r\n

It needed to bring IT support for headquarters and all stores under one supplier with a single point of contact. Instead of fragmented support from several suppliers, it wanted clear accountability and fast communication.<\/p>\r\n\r\n<\/div>\r\n

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Helpdesk 7 days a week<\/p>\r\n

Equally important was continuous helpdesk availability throughout store hours and for the e-commerce site, which in practice means seven days a week.<\/p>\r\n\r\n<\/div>\r\n

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Minutes at the checkout<\/p>\r\n

Response times for checkout incidents also had to be cut significantly, because every minute there can mean thousands in lost sales.<\/p>\r\n\r\n<\/div>\r\n

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Cybersecurity<\/p>\r\n

And finally, as a retailer handling payment and customer data, Deichmann needed to strengthen its cybersecurity at a time when attackers are increasingly targeting the retail sector.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”xvs-section xvs-section–cs xvs-jak-pracujeme xvs-cs-reseni”][vc_row][vc_column][vc_column_text css=””]\r\n

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Solution<\/p>\r\n\r\n

How we did it: three phases of partnership<\/h2>\r\n<\/div>\r\n
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01<\/p>\r\n

Stabilization<\/p>\r\n

We kicked off the partnership with a thorough inventory of the IT environment\u2014at headquarters and in the stores. We mapped the critical business processes, especially the point-of-sale systems, payment gateway, e-commerce site, and back office, and set a specific SLA for each of them. This step was crucial. Without clearly defined priorities and response times, there would have been no way to build reliable support.<\/p>\r\n\r\n<\/div>\r\n

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02<\/p>\r\n

Rolling out IT management and the helpdesk<\/p>\r\n

Next, we launched a round-the-clock hotline available both to end users at headquarters and to staff in the stores. Every ticket is automatically prioritized according to its impact on the business. Critical incidents, typically a checkout or payment gateway outage, are escalated to the L2\/L3 team in real time to minimize the impact on revenue.<\/p>\r\n\r\n<\/div>\r\n

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03<\/p>\r\n

Long-term optimization<\/p>\r\n

We regularly audit the infrastructure and propose hardware upgrades in the stores and in the back office. Our work also includes protection against phishing and endpoint attacks.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”pentest-cta xvs-cs-cta”][vc_row][vc_column][vc_column_text css=””]\r\n

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What does one hour\r\nwithout working checkouts cost you?<\/h2>\r\n
I want stable IT<\/a><\/div>\r\n
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Deichmann today<\/p>\r\n\r\n

Results of the partnership<\/h2>\r\n

Thanks to clear SLAs and round-the-clock support, Deichmann in the Czech Republic now runs on IT that is tailored to the reality of retail\u2014an operation that never stops and where every minute of downtime comes at a cost.<\/p>\r\n\r\n<\/div>\r\n

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What the partnership delivered<\/p>\r\n\r\n

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Significantly fewer critical incidents<\/p>\r\n\r\n<\/div>\r\n

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Faster average response to checkout incidents<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n

I want a similar solution<\/a><\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”xvs-section xvs-section–cs xvs-cs-technologie”][vc_row][vc_column][vc_column_text css=””]\r\n
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The technologies behind the partnership<\/h2>\r\n

The solution is built on a combination of proven platforms: Microsoft 365 (email, Teams, and OneDrive), ESET endpoint protection, Cisco Meraki network infrastructure, and Veeam backup. These are complemented by operations monitoring and HP and Lenovo hardware.<\/p>\r\n\r\n<\/div>\r\n

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Deichmann<\/p>\r\n

Headquarters and store IT under unified management<\/p>\r\n\r\n<\/div>\r\n

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Cloud and identity<\/p>\r\n

Microsoft 365: email, Teams, and OneDrive<\/p>\r\n\r\n

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\"Microsoft<\/div>\r\n<\/div>\r\n<\/div>\r\n
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Protection and data<\/p>\r\n

Endpoint protection and backup<\/p>\r\n\r\n

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\"ESET<\/div>\r\n
\"Veeam<\/div>\r\n<\/div>\r\n<\/div>\r\n
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Network<\/p>\r\n

Network infrastructure for headquarters and stores<\/p>\r\n\r\n

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\"Cisco<\/div>\r\n
\"Meraki<\/div>\r\n<\/div>\r\n<\/div>\r\n
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Devices and monitoring<\/p>\r\n

Hardware and operations monitoring<\/p>\r\n\r\n

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\"HP<\/div>\r\n
\"Lenovo<\/div>\r\n
Monitoring<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

XEVOS is a certified partner of the vendors listed.<\/p>\r\n

We carefully schedule patches and point-of-sale system updates around store hours so that they never disrupt operations while customers are being served.<\/p>\r\n\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=”contact” el_class=”xvs-section xvs-cs-kontakt”][vc_row][vc_column][vc_column_text css=””]\r\n

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Contact<\/p>\r\n\r\n

Do you run a network of stores or branches?<\/h2>\r\n\n
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