Kontakty / ContactsIT service & support

We provide professional and fast service to all IT devices from personal computers, laptops, printers, monitors, tablets and other devices. Either in your business or home all over the Czech Republic.

We have service centers in Prague and Ostrava, where we provide repairs of all commonly available brands on the market. These two strategically located branches allow us to cover the entire Czech Republic in an efficient combination of logistics and driving times.

 

Business Critical support

With Business Critical Support, you have 24/7 standby service and the next business day resolution.

 

Remote support

Modern and fast way to troubleshoot with our remote support. Our specialists simply connect remotely to your device in real-time. We are so able to remove many problems immediately. This solution is very cost effective.

Our benefits:

  • Guaranteed response within 15 minutes, in the case of SLA> 6 hours applies also in 24x7x365 mode
  • SLA up to 4 hours fix on-site 24/7 (ie on-site repair at the customer within 4 hours of reporting, in certain cases up to 2 hours)
  • Current coverage of the whole CEE – driving distance from Prague / Ostrava
  • Multi-level diagnostics of the problem – 1) Remote consultation, 2) Remote access to the device, 3) On-site repair / replacement
  • Next Business Day (NBD) internal logistics – 99% availability of spare parts at all branches or directly at operating technicians

     



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